I have shared a file and invited a collaborator to that file. When I edit the file he receives a message box asking him to accept changes, there are no preview or any option where he's able to choose to accept parts of the change, so he just accepts the whole thing. When HE makes changes to the very same document they get deleted when I accept those changes! He lost two hours worth of work due to this.

We did an experiment to see if CC are able to handle two working on one file at the same time. I made a document change, he accepted it. Then he made a change and I accepted it. That resulted in him loosing the changes he made again and it was lost from the file all together. It's not available in my file either, so its basically gone forever. Then I asked him to stay on the phone with me so we could edit the same document at the very same time, so I added a textbox and a circle and he added something as well. While I was talking to him I received the change request message first and accepted that. This resulted in ME loosing what I added to the document. In other words it's a complete mess!!

What's the point in file collaboration when it doesn't work at all??! On the contrary its destructive as hell cause we keep loosing data all the time and it's completely pointless. We are just two people, imagine a group of collaborators. We are both on last OS version and last XD version. I'm on W10 and he's on Mac.

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Cancellation

March 13, 2019, 12:05 pm

≫ Next: Toolbar not saving in single view

≪ Previous: Shared files - troubles and issues

I want to cancel my account

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Toolbar not saving in single view

March 6, 2019, 11:17 am

≫ Next: Create cloud first login "Invalid phone number"

≪ Previous: Cancellation

Hey,

I've been living with this annoying bug for more than a year now and It's driving me insane.

The toolbar ALWAYS opens doubled, and every single time I click the icon to make it single again.

First this was only an issue on my desktop, but recently my laptop started showing this behaviour as well.

I've reset and made new workspaces many times, trying to get rid of the problem.

There are posts here talking about the same issue, one from 2015 ... and all unanswered afaik.

Any ideas or possible fixes please?

Thanks in advance

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Create cloud first login "Invalid phone number"

March 13, 2019, 8:28 am

≫ Next: how do I unlicense something that I purchased accidentally?

≪ Previous: Toolbar not saving in single view

After installing Adobe creative cloud and logging in for the first time, it asks for a phone number.

-Any number we enter returns “invalid phone number”. We have tried (for example) 111-222-3333 / 1-111-222-3333 / 1112223333 / 11112223333

-When choosing “skip”, the app crashes

This is on macOS 10.14: Mojave

Thanks,

Scott

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how do I unlicense something that I purchased accidentally?

July 20, 2015, 4:17 pm

≫ Next: Extension with UI for customizing Activity Map in Launch

≪ Previous: Create cloud first login "Invalid phone number"

I'm just now figuring out this adobe stock and there are buttons all over to license stuff, and I can't see any prices anywhere. I apparently have x photos that I can license as part of my subscription, but as I was traversing the site trying to see what stuff costs I ended up accidentally licensing a photo twice. It really needs more feedback on what I am about to do. So, how do I un-license the extra copy of a photo?

Thanks!

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Extension with UI for customizing Activity Map in Launch

March 13, 2019, 4:08 pm

≫ Next: I need help...

≪ Previous: how do I unlicense something that I purchased accidentally?

Hi Everyone!

Our team over here at Softcrylic have release an Adobe Launch extension that provides the ability to customize the Adobe Analytics Activity Map module without custom code. It's called Activity Map Customizer and you can find it here Activity Map Customizer in the Exchange Marketplace. We added screenshots and instructions for how to use.

The four things we think it does well are:

1) Create data elements by inspecting DOM attributes of a click

2) Map the data elements to Activity Map's region or links same way you would map a data element to an eVar/prop

3) Add exclusion rules so you don't capture PII data by mistake

4) Best part is no custom code needed

Would love to hear your feedback on it to make it better! Please feel free to reach out.

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I need help...

March 13, 2019, 9:34 am

≫ Next: Eye dropper tool not changing text! Also courrpt file?!

≪ Previous: Extension with UI for customizing Activity Map in Launch

Hi Everyone!

I am trying to learn the ropes of using the different apps that adobe offers. I am actually in the videography business and a friend of mine was using adobe Encoder, After effects and Encore to create menus for a blu ray disc and eventually produce a Blu ray disc.

First off, what happened with Encore? Based on what I have searched, Encore is no longer in development, and they made it part of Premiere. The thing is that you need to use an old version of Premiere to Use Encore. My question is what do you use now to produce blu ray discs if you want to use the latest version of Premiere? Do you just load up the old Premiere?

Also, I need help to use color grading. I just noticed a video that looks amazing. the link is down bellow.

Martha & Tyler's Wedding in Laredo Texas on Vimeo

I pretty much want my video to look like that. How can I get that kind of "movie" look?

If anyone can be willing to guide me through some color correcting and also advise on how they are producing their discs please let me know. I would be very grateful for your support. I have a google account where I can share my clips with you.

Thank you all for your time!

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Eye dropper tool not changing text! Also courrpt file?!

February 28, 2019, 10:32 pm

≫ Next: Photo editor won't open in Photoshop Elements 2019

≪ Previous: I need help...

So HAS the latest update to indesign simply taken way the ability to adjust text styles by using the eyedropper tool, Or is this just another in the never ending line of glitches and bugs in this over priced monopolistic bloatware?

Also, for the first time ever that I can remember, indesign actually corrupted one of my files today when it performed one of its almost daily crashes - looking through the forum, this seems like a very common issue with the latest release...

So not only are Adobe not fixing existing problems within the software, Adobe is actually releasing updates that LITERALLY destroy files that were fine until being edited in the latest version? What is this insane bs? how the heck does a company as big as Adobe release such a flawed and broke "update"

I'll be demanding a refund for my monthly prescription soon at this rate & im sure I wont be the only one.

Once your software "updates" start literally breaking files, you have crossed the line from simple incompetence to be being 100% liable for lost work and productivity.

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Photo editor won't open in Photoshop Elements 2019

November 26, 2018, 6:03 pm

≫ Next: Made form and set font, previews fine but prints out in different font? Eek! Thx

≪ Previous: Eye dropper tool not changing text! Also courrpt file?!

I just purchased Photoshop Elements 2019. I used it this afternoon but when I try to open the editor it spins and nothing opens. I have tried clicking on the saved file itself but nothing happens there either. I have restarted my computer but this makes no difference.

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Made form and set font, previews fine but prints out in different font? Eek! Thx

March 13, 2019, 4:22 pm

≫ Next: Placed linked Illustrator file not updating or relfecting saved changes in photoshop

≪ Previous: Photo editor won't open in Photoshop Elements 2019

Hi there,

I realise this is probably a stupid question and maybe something to do with embedding fonts or not (which I don't know how to do either) but I don't understand when it allows me to set it in the options, and it previews fine when I type things in, why it then prints out with Helvetica or something. The font is Sunday - a free font, so not sure why this would be iffy. I need to send it to a client and I just can't as it doesn't work and they'll send to the printer and something else entirely will come out! Arg!! Spent hours already and it's not good. If anyone can help a very silly form newbee I'd be incredibly grateful! Thank you so much! Rebecca

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Placed linked Illustrator file not updating or relfecting saved changes in photoshop

January 24, 2019, 6:29 pm

≫ Next: Resolution of vector smart objects when printing

≪ Previous: Made form and set font, previews fine but prints out in different font? Eek! Thx

Hi,

I am currently working on some illustrator graphics which I placed in a Photoshop mock-up of our website in order to see how the elements look on the site as I develop them. However the placed, linked illustrator document within Photoshop will not show any changes after I save the file in illustrator. Even if I right click on the linked layer in Photoshop and select "update modified content" it still makes no difference.

The only way to get Photoshop to reflect the changed illustrator artwork is to literally place it in again on a new layer.

Whats going on here? this isnt how links work in illustrator or indesign.

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Resolution of vector smart objects when printing

March 13, 2019, 3:38 pm

≫ Next: I can't find where to make GIFS in Photoshop

≪ Previous: Placed linked Illustrator file not updating or relfecting saved changes in photoshop

I have a few myths I need debunking about smart objects and vector graphics in general.

Let's say I link a vector file from illustrator to a photoshop document that is fully rasterized (pixels). I know that this vector link is now infinitely scalable in the photoshop document i.e. whatever size I print at the vector smart object will look good, independent to the rasterized image. However, what exactly designates "good" for a vector smart object when printing. More specifically, what is the ppi of the vector smart object when I print. Can I control this? Does a vector smart object in photoshop print as well as printing the .ai file directly? In digital space, say I export this hybrid illustrator/photoshop file as a pdf. Will my vector smart object appear crisp and smooth? How smooth?

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I can't find where to make GIFS in Photoshop

March 13, 2019, 4:31 pm

≫ Next: How do I make the body structure when I have all the parts as layers

≪ Previous: Resolution of vector smart objects when printing

I have an old Photoshop, probably 2015, but that should not matter. I searched it up and under the Window Tab I do not see Animation or Timeline anywhere....

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How do I make the body structure when I have all the parts as layers

March 13, 2019, 4:29 pm

≫ Next: Unable to move, or edit shape using the Selection and Curvature Tool.

≪ Previous: I can't find where to make GIFS in Photoshop

Hi! I just started using Adobe Character Animator today. I have used photoshop for half a year now and I have experimented with animation usually in photoshop but I wanted to try character animator to get a touch at the face and how that program works so I could later on use it on animate or after affects when I want to learn that. I have used a lot of time in photoshop so am well known to the program, but am new to how it works with character animator.

So first off, I manage to get the whole face to work out really fine, both the eyes, brows and mouths all working perfectly.

...

I didn't get the hair to move, I tried but it didn't work out. I used the pen -> had it on form and marked first the "origin" and then the "dangle", but it didn't seem to work sadly. But thats a problem I will look into after I get the body right.

SO this is how my layers are in photoshop:

(kropp means body in Norwegian)

So the foot is a layer, the legg is a layer and so it goes on.

I want to make this fit together and work smooth when I want to animate, but I only find answers for how to do it when you have the arm in one layer instead of 3 like me. (upper arm, down arm and wrist/hand).

So my big question is how can I make the body structure when I have more layers than one?

How can I add movement to each body part so when I moved the arm from I to / every layer will be moved in a smooth way, but I can also manage to make a position out of it?

So from this

to this but with animation and a structure of how I can do it

This is how my character animator file looks like:

If you don't understand my question please tell me, also thank you very much for helping me I really do appreciate it. I hope you all get a nice day.

- Emily

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Unable to move, or edit shape using the Selection and Curvature Tool.

March 13, 2019, 11:19 am

≫ Next: How to put a shape to stay flashing colors according to the audio spectrum?

≪ Previous: How do I make the body structure when I have all the parts as layers

Hi!

Having trouble moving shapes to the required position or resize using the Selection Tool or use the Curvature Tool to edit the shape slightly.

Using the mouse, I can select an object but can not make subtle moves in any direction. The shape just keeps jumping to a random position. Equally, I can not move any sides of the shape in or out to stretch or shrink it.

When trying to move an anchor point using the Curvature Tool one of the following occurs: I can select a point but it moves to a random position, I can't select it all or when I try to click to add a new anchor it appears just above the path which is getting really annoying.

I have restarted my computer several times. I have gone into Preferences > Selection & Anchor Display > Constrain Path Dragging on Segment Reshape has been checked. Snap to Point was already set to 2px, I changed it to 1px and 3px - no change. Tolerance was automatically set at 3px, I have changed it to 1px and 5px - no change! I have gone into the Transform Panel and Align to Pixel Grid is unchecked.

I am hoping that this is a really simple issue to fix. Any other suggestions?

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How to put a shape to stay flashing colors according to the audio spectrum?

March 11, 2019, 9:24 pm

≫ Next: Multiple signatures IOS

≪ Previous: Unable to move, or edit shape using the Selection and Curvature Tool.

I have a fast intro of 10 seconds, the background music has fast paced... and I want the background shape to be animated, flashing colors (along of all colors), changing colors, as if it were in the rhythm of the music

I can use the Audio Spectrum to leave this more realistic? A background that ''dance'' through colors, according to the music

Or can I have an expression where AE transforms audio waves into color parameters so that the shape changes color according to the music?

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