Hello!
Today I've downloaded a trial version of Adobe Character Animator CC 2019 and I experienced two errors with whom I can't even start to work.
When I first opened the app everything was fine. I've watched sample video tutorial in "start" menu - I could move sample puppets and lip-syncing them. I could also opened characterizer and some sample puppets.
When I open the program it’s not opening on „start menu” but I see 2 errors like this:
- 1. „WARNING: is project: „[name of the project]” already open?
Opening a project on one computer at a time can corrupt the project. A crash can also leave a project open, in which case opening the project should be safe.
Open Anyway / Cancel”
I also realized that every time I try to open and I see this message, name of the project has different number (so it looks like every new opening creates a new project, and now I have 16 projects that I haven’t created).
- 2. Sometimes I don’t see warning from 1, but it opens on something which look like an empty project. I am clicking start and then:
- app is closing without any warning
- i can see start screen and I can choose sample puppet. When I click on any of them sometimes it works and sometimes app is closing again without any warning like: „program stopped working”.
I can’t also open sample files from classes that I took (program is closing them without any warning) or I can, but it looks broken.
Everything is unpredictable.
Last week I also downladed a trial version of an Adobe Illustrator and I haven’t had any problems with this program. I learned basic functions, everything was working fine, although I had to update Nvidia GeForce Expirience because I couldn’t open outline view. But after that it worked.
Next week I want to buy all Adobe apps, but I have to be sure, that everything will work fine without crashes. Now I can’t even start to open it properly…
Informations about my computer:
Windows 10
NVIDIA GeForce GTX 1060
16 GB RAM
Intel Core i7-7700HQ 2.8 GHz
64 bit
Acer Predator Helios 300 PH317-51
Things that I’ve already done and it didn’t work:
- I restarted my computer
- I logged out and logged in to Adobe
- I updated NVIDIA Geforce Experience
- One time I opened Adobe Character with pressed Shift and I didn’t see warning message, but without Shift it still pops up and I still had problems with closing program.
- I deleted „temp.noindex” folder from Ch Data with temporary files I think, but I didn’t see any differnence. I read about it here: https://forums.adobe.com/thread/2458565?fbclid=IwAR0OLtfdfEBbkW1u_IeKpmLW_w8Z5GSY65dEn7Fko wOgDAfDaHq36vGlMiU but I’m first day in Adobe Character and I don’t understand in 100% what they’re talking about.
Can anyone help me? I have no idea what could I do next…
Thank you in advance!
