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photoshop eraser not working

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Hi there

 

Perhaps I am missing something really simple here, however the eraser tool and other methods of getting to transaperency are not working. Perhaps it is a problem with locked background colours or something, however my eraser tool is defaulted to erase to white not transparent - see picture. Please can you help me out??

 

have tried ctrl+shift+alt at start up to restore to factory settings, and even uninstalled and reinstalled the program, but no luck. also when i go to refine edge after a quick selection, there's no transparent option

 

please help!!! have been on this for some time not being able to figure it out

 

also im working with .png file not jpeg

 

thanks for your time

 

huey

 

 

 

adobe eraser tool qs.PNG


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