Quantcast
Channel: Adobe Community : All Content - All Communities
Viewing all articles
Browse latest Browse all 290743

Getting error 1316 when attempting to uninstall Elements 9

$
0
0

Windows 7 Ultimate 64-bit

 

I've been running Elements 9 with no problem for some time.  I purchased Elements 11 and installed parallel to 9 for a couple of weeks.  Both worked fine, and I converted my catalogs with no problem.  When I then attempted to uninstall 9 I get "Error 1316. A network error occurred while attempting to read from the file C:\Windows\Installer\Adobe Photoshop Elements 9.msi"

 

I've run out of ideas.  I did a chat with a tech a couple of days ago, but he just told me the problem was above his capabilities and the people who knew the answers weren't in... to call back.  I haven't yet.  I'm hoping someone knows the answer without having to go through that.

 

When I try starting 9, all I get now is the startup splash followed by a message telling me I have an install problem.  I can't actually do anything.  Elements 11 seems to be working fine.

 

Ideas?


Viewing all articles
Browse latest Browse all 290743

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>