I downloaded the trial version of acrobat because I need to create a lot of documents for my teaching portfolio
But when I try to create a pdf from the scanner using File/create pdf/from scanner
the app crashes
I have not been able to get it to work properly no matter what I do. I can use the scanner with the HP app without any issues
My system is an hp Dv6t laptop running windows 7 home premium
Scanner is a HP Officejet 6500A Plus (USB or wireless acrobat still crashes)
Crash from event viewer is below. I can't tell which occurs first
Faulting application name: Acrobat.exe, version: 11.0.0.379, time stamp: 0x505fd1ce
Faulting module name: sdc330Twain.ds_unloaded, version: 0.0.0.0, time stamp: 0x4f592513
Exception code: 0xc0000005
Fault offset: 0x0601546d
Faulting process id: 0x1460
Faulting application start time: 0x01cde16c23586bdd
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Faulting module path: sdc330Twain.ds
Report Id: 91752999-4d5f-11e2-8759-cc52af778c4a
Faulting application name: Acrobat.exe, version: 11.0.0.379, time stamp: 0x505fd1ce
Faulting module name: ole32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b96f
Exception code: 0xc0000005
Fault offset: 0x0003bc21
Faulting process id: 0x1460
Faulting application start time: 0x01cde16c23586bdd
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Faulting module path: C:\Windows\syswow64\ole32.dll
Report Id: 8fa29be3-4d5f-11e2-8759-cc52af778c4a
Any help is greatly appreciated