I am a user of Acrobat X Suite. I just purchased the eLearning Suite 6.1 upgrade for $599, as offered at:
http://www.adobe.com/products/elearningsuite/buying-guide.displayTab2. html
I left Acrobat X Suite installed, assuming that the eLeraning Suite needed to see it for the upgrade.
When I go to install the eLearning Suite, it asks for my serial number. I enter the new serial number that was emailed to me for my eLearning Suite purchase.
It then opens a windows titled "Serial Number Upgrade", which states the following:
"Serial Number you provided is valid, but a qualifying product could not be found on this computer".
"To use this serial number you must own one of the qualifying products. Please choose the one you own and enter its serial number."
The window provides you with a drop down box that lists elegible products that you can use the eLeraning Suite upgrade with, and a place to enter your old serial number.
THE PROBLEM IS THAT ACROBAT X SUITE is NOT listed in the list of products!!!!!
It appears to me that Adobe Sales/Marketing is NOT communicating with their Engineering Department on the products they offer for upgrades.
HELP! What can I do! Its a Saturday night and Adobe customer support does not open until Monday.
Thanks in advance for any help you can offer.