I also asked this on the LinkedIn group - any help appreciated!
I was wondering if anyone has done this? I heard on chat it cannot be done, but I was wondering if anyone has a workaround.
I have set up a CST system behind a secure zone for a client. They are using it for private communication, not support, so I am looking for a way to allow registered users to view their cases created via the CST in the secure zone (got that all set), but then be able to respond to an open case via a form inside the secure zone and have it append to the existing case, instead of via email.
I asked if the Case # could be appended to a URL to pre-fill a form field (mimic the format of the CST email), but I was told no go.
Any ideas? Alternative approaches? The goal is to allow people to correspond solely inside the secure zone if they want for privacy.
Thanks,
Kristen