I'm trying to troubleshoot a problem for someone who is troubleshooting it for someone else who is troubleshooting it for one if his users, so I don't have direct access to the machine I'm asking about and some of the info I have could be inaccurate.
The document in question has several RMAs that display swf-based videos using the latest Video Player X (http://www.uvsar.com/projects/acrobat/videoplayerx/), set to begin when the page is opened and loop. For one user with Acrobat 10.1.4, they are not showing up and instead a FLV icon is displayed in the upper-left of one of the three RMAs on the page.
Does anyone know what could be possible causes of this? I realize the captive player was decoupled, but exactly which version of Flash Player should be installed for 10.1.4? Is it different than the one for Acrobat 11? If an external player is not installed, or an insufficient player is installed, should the user be prompted to download the correct version?
Thanks!