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Open PDF embeded link, display gray screen

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We designed a PDF which can fill field and embeded a link to open a pdf in server.

 

This PDF used in IE and call Adobe reader opened it. User can fill information on the form and click the embeded link  to see th document which stored in Database server. The document will open in a new ie windows.

 

Some users upgrade to Adobe Reader 10 or 11. When Click the embeded link , the linked document can open in new windows. The original PDF change to gray screen, and the user neeed to press F5 refresh the screen, then can show the orginanl.

 

How can we fix this ?

 

Please Help


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