Hi
We have issues on a few laptops where we cannot attach PDF to email. The laptops are Windows 7 64 Bit Operating systems, with either Outlook 2003 or Outlook 2007. One laptop has PDF Complete and the other two have Adobe Reader x.
We are creating the PDF documents from our ERP System (SAP) and then once the PDF is displayed on screen, we click on the mail icon to attach the PDF document to a new message in Outlook. When clicking on the mail icon (from PDF document) and then clicking attach to email, it starts to launch the email application, it continues to try and launch the email application and then finally stops PDF document is back at start with with attach to email button. No new Outlook email with PDF attached is opened.
In the outlook settings we have Outlook as default program.
Note: We can attach PDF to email, if we open a new message in outlook and browse to a saved PDF file and attach it within outlook but we cannot attach PDF to email while the PDF document is displayed on screen.
Can anyone suggest what could be preventing Adobe Reader X from launching Outlook 2007 or 2003 and attaching the PDF to it?
Appreciate any help provided as we are at a loss as to what to do to resolve this.
Thanks