Hi All! I hope to find a solution here
On May 23rd I finally upgraded from Windows 7 Pro to Windows 10 Pro.
When launching PPRO 2018+2019' when clicking on the Graphics Tab or Effects Tab (or when going Window > Essential Graphics) the program hangs and I'm forced to close it.
I can't do any real work without access to these features.
I've been back and forth with Adobe Support, running various troubleshooting actions with them, but to no avail. (error checks, safe mode, uninstall and reinstall etc')
The latest "suggestion" from Adobe Support was to rollback Windows to version 1803. ( After they asked me to upgrade from 1809 to 1903 version!)
Windows will not let me to go back beyond version 1809.
I think this is an unacceptable suggestion! Why should I rollback to a less stable and ( very Importantly) less secure OS?!?
(I'm in the process of buying a new PC and probably will get on it the latest version of Windows anyway, and what then??)
I'm very close to cancel my All Apps subscription and move to another NLE system, so this is my last attempt to maybe get a proper solution here.
Thank you!