Ok, after a marathon session with Support last night and some renewed attempts tonight I am close to giving up with this one!
It's a Macbook Air running 10.7.5 and PSE11 is a retail boxed version from Amazon.
I have tried:
- Installing from Remote Disc
- Installing from Copied Files from the Disc
- Installing Downloaded Trial Version
- Installing as Trial or Serial Code
- Creating new Admin User
- Changing Default Install Directory
- Checking/Changing Permissions on Install Directories
- Running First Aid on HDD
- Mac Safe Boot Mode
- Reinstalling Air
The main error in every scenario is:
Payload: {64191879-379D-4ADF-9D1E-929FC71E7218} Elements 11 Organizer 11.0.0.0 -----------
ERROR: DW030: Custom Action for payload {64191879-379D-4ADF-9D1E-929FC71E7218} Elements 11 Organizer 11.0.0.0 returned error. Failing this payload.
There is then a cascade of module install fails I assume because Organiser didn't install right.
Insterestingly the installer for the Trial Version of Premiere Elements bundled with the discs fails at the same step too.
I downloaded a Trial Version of PSE 10 and that installed without issue. Subsequent attempts to install # 11 failed.
Would appreciate any pointers. Installed perfect on W7 laptop...
Thanks,
Lee